return policy

📦 Return & Exchange Policy – LILA

At LILA, your satisfaction is important to us. If you're not 100% happy with your order, we’re here to help.

🔁 Returns

You can return any item within 14 days of receiving your order, as long as:

• The item is unused, unworn, and in its original condition

• All tags and labels are still attached

• The item is returned in its original packaging

🛑 Please note: We do not accept returns on items that are worn, washed, or damaged by the customer.

🔄 Exchanges

Want a different size or color? No problem! We offer exchanges depending on stock availability.

• Contact us at [insert your support email] within 14 days

• Let us know your order number and what you’d like to exchange

• We’ll confirm availability and guide you through the process

🚚 Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service to ensure your item gets back to us safely

If the return is due to a mistake on our end (wrong item, damaged product), we will cover return shipping.

💸 Refunds

Once we receive your return and it meets all conditions:

• We will process your refund within 5–7 business days

• Refunds will be issued to your original payment method

Please allow extra time depending on your bank or card provider.

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❌ Non-Returnable Items

• Sale items / Clearance

• Gift cards

• Custom or limited edition pieces

• Items marked as final sale

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📩 Questions?

If you have any questions, feel free to contact us:
📧 lilasaveyoself@gmail.com
📱 Or DM us on Instagram @lil_.cw  

Thank you for supporting LILA.

Not just a brand, but a movement. 💜